1. An Introduction Over the Phone

2. Soliciting an Appointment
3. Arriving at the Airport, Procedures and Boarding
4. Renting a Car
5. Checking-in at a Hotel
6. Ordering Room Service / Calling a Cab / Asking for the Bill
7. An Appointment at a Customer’s Office
8. Introducing Yourself / Introducing your Company
9. Complaining About a Defective Product.
10. Notifying a Delay in Delivering a Product
11. Requesting Information About a Product
12. Postponing / Canceling an Appointment
13. Receiving a Visitor in your Office / Showing the Plant and Offices
14. A Slide Show Presentation
15. Colloquial Talk Concerning Politics, Sports and Current Events
16. Ordering Products Over the Phone
17. Requesting a Technician’s Visit to Service a Piece of Equipment
18. Collecting a Current Account / Collecting a Past Due Account
19. Dealing with Transportation Companies
20. Requesting an Extension to Pay Off a Debt
21. Arguing About the Quality of a Product
22. Requesting Information on an Applicant
23. Speaking with Security Personnel at the Airport / Speaking with a Flight Attendant on the Plane
24. Shopping at a Store
25. Complaining About Bad Service at a Hotel or When Renting a Car
26. Refusing to Pay a Bill
27. Refusing to Honor a Warranty Claim on a Defective Product
28. Describing a Business Trip Agenda
29. Negotiating Price and Sales Terms
30. Screening a Phone Call / Trying to Bypass a Call-Screener
31. Negotiating a Prospective Job, Including Salary, Benefits, etc.
32. Reporting Work to a Supervisor
33. Explaining Computer Functions, Internet Terms, etc.
34. Notifying a Change in Prices, Payment Terms, etc.
35. Requesting a Personal or Company’s Credit Report
36. Extending an Invitation for a Business Meal
37. Discussing Details on a Ticket or Bill
38. Discussing Terms When Purchasing a Product or Service
39. Purchasing with a Credit Card
40. Claiming Lost Luggage / Asking for Directions at the Airport
41. Booking a Flight / Booking Hotel Accommodations
42. Passing Through Immigration at an Airport or at the Border
43. Describing the Company’s History, Mission, Vision and Values
44. Describing the Company’s Policies
45. A Briefing on Today’s Job Agenda
46. Leaving a Message / Asking to Call Back
47. Rejecting Gifts or Bribes / Dealing with Policy Infringement Issues
48. Missing a Plane / Problems with Airline Companies, Hotels, etc.
49. Being Pulled Over by the Police / Opening a Bank Account
50. Commending an Employee / Dismissing an Employee / Presenting Condolences for a Deceased Person /
      Congratulating a Person on His/Her Birthday